Why You Should Choose HireTrack Eclipse
When you buy a package, the most important things to bear in mind are:
Flexibility
HireTrack Eclipse has been in use for ten years and is constantly updated from customer feedback.
This means the program has evolved to a point, where rather than forcing the user to work how the programmer thinks they should, a way of achieving each goal has been incorporated.
One lesson we learnt early on is that if the users on the shop floor can't make the computer do what they need, they don't use it and as a result the information in the program becomes worthless.
How a program can cope with the complexities of the real world of rental, rather than an ideal world where equipment always returns on time and the customer never gets a 'special deal', is what sets this great program apart from the rest.
HireTrack Eclipse works throughout the whole program. Whether it be multiple price calculation methods, to suit the realities of modern rental companies; variable price lists and discounts for different customers; or different ways of creating packages of parts, subhires, partial returns, or swapping out defective equipment, you will find that HireTrack Eclipse can do it all.
Our latest release has had over 100 new features added and that's just one years evolution. These features weren't sales gimmicks, but introduced in response to user feedback to make their life easier.
Usability
The core design of HireTrack Eclipse puts information easily to hand, to make it easy to find and manipulate.
HireTrack Eclipse was designed round a simple book and page interface, to group information logically and make it easy for the user to see where to go and where to find information. Users learn how to use HireTrack Eclipse very quickly, saving time and money.
Support
Our customers tell us that Navigator Systems offers the best support in the business…
We have invested heavily to ensure that any issues are dealt with quickly and efficiently. As well as telephone support, we have dedicated forums for our customers to talk openly to us; desktop streaming allows us to remote control the customers computer and quickly resolve issues; and online support tracking to make sure each issue is dealt with efficiently.
Everyone on support has used the program for at least five years and comes from the rental industry so understands the problems that the customers face.
Don't just take our word for it;
“The advantage is that you can pick up the phone and talk to the designers, which is something you can't exactly do with Microsoft”.
Gearhouse South Africa
Reputation & Reliability
The best indicator of whether the program really works is to look at who uses it. Whilst HireTrack Eclipse will not be the best solution for everyone, it certainly is for most.
HireTrack Eclipse is in use in over 20 countries, by over 500 companies totalling thousands of users worldwide.
A leading rental magazine referred to HireTrack Eclipse as ‘The industry standard ’, reflecting the fact that it is the widest used software for entertainment rental – a position achieved by listening to our customers and giving them what they want.
In the ten years since HireTrack Eclipse was released, we've seen other packages come and go, but HireTrack Eclipse is still there and still number one.
